Services

Managed Services

IT Support

Helvetic IT Solution supports you through everyday – or very special – IT support tasks, so that all users in your company know they are in the best hands. Our qualified IT specialists are there for you when you need permanent or temporary on-site support.

For demanding requirements and support, our system and network engineers come into action and provide qualified 2nd & 3rd level support.

Our services:

  • Complete 1st/2nd/3rd level support for your IT infrastructure
  • Partial takeover of support cases when your IT is overloaded
  • Business Hours Support
  • Remote Support
  • User management, e.g. Active Directory, Azure, Adobe etc.
  • Hardware failure analysis
  • Proactive monitoring
  • Third-party vendor coordination
  • Support of custom applications
  • Documentation maintenance
  • Contractually fixed service agreements (SLAs)

Optional services

  • 7×24 Support
  • Onsite Support

Monitoring

We implement 24/7 IT infrastructure monitoring and diagnostics under an SLA model to enable early detection and resolution of faults. Our monitoring center consists of multiple teams working on flexible schedules to help you ensure high infrastructure performance and availability during peak loads. In addition, our monitoring services can be expanded and reinforced with additional support engineers at your request.

Detect and prevent outages & disruptions.

A failure in your IT infrastructure has a direct negative impact on the profitability of your business. Continuous monitoring and measurement of your IT ensures that disruptions to all essential systems and applications can be detected at an early stage. This means that proactive measures can be taken immediately, troubleshooting times can be reduced and, as a result, fewer “down times” can be achieved.

Automated notification via mail in case of emergency

Manual check of the IT infrastructure in the event of anomalies

24/7 infrastructure monitoring

Veeam Backup

Our specialists provide Veeam onboarding, daily backup job control and efficient troubleshooting to ensure the availability of your valuable business data at all times.

Our services:

  • Service On-Boarding
  • Backup job control
  • Troubleshooting
  • Backup verification by restoring data or complete virtual machines
  • Service review incl. reporting

Patch Management

Regular maintenance and updates for selected IT systems. 

We take over the maintenance of the systems for you and thus ensure productivity and functionality.

Security gaps are used more than ever to access systems. Because updating standard applications is time-consuming and is therefore often neglected.

Over 90 percent of all attacks exploit these vulnerabilities. A patch management solution solves this in an uncomplicated, simple way and for all standard applications. In this way, exploitation of vulnerabilities can be prevented. In other cases, patching also eliminates software malfunctions. Patching thus serves the security of your network and the stability of your systems.

Our Managed Service Patch Management offers the following service:

  • Monthly patching of operating system software as defined
  • Optional implementation during or outside working hours
  • Manual or automatic installation of patches

Security Antivirus

A anti-virus solution should be an absolute must in every company. Because computer viruses, worms or Trojans can cause considerable damage to the company. With our antivirus service, we extend the protection of clients and servers against ransomware, advanced persistent threats, viruses and other malware.

With integrated application, device and web control in one compact agent, we support your security policies.

Onsite Services

Helvetic IT Solution Onsite Services offers professional solutions for the networked IT workplace. The focus is on the complete assumption of responsibility for the operation of the customer’s IT infrastructure. The basis for this is professional service management.

Helvetic IT Solution Onsite Services also provides standardized IT services with customer-specific teams on site and ensures the availability of customer systems through experienced staff, a high level of process knowledge and the use of best practice methods. Helvetic IT Solution Onsite Services also provides qualified specialists according to the desired requirement profile: from user help desk staff to service technicians and system engineers.

Professional Services

Consulting

Whatever your challenges, goals or issues, our experienced team of consultants will help you find the best way forward. 

Risk mitigation, streamlined business operations, increased productivity and data loss prevention are the benefits of our IT strategy and consulting services.

Optimize your technology with our IT strategy consulting services.

Technology can be confusing and complicated. Helvetic IT Solution experts have the expertise to make technology integrations as simple as possible. With our comprehensive IT strategy and consulting services, we take the heavy lifting off your shoulders so you can focus on growing your business.

IT strategy and consulting can be exceptionally valuable services that ensure your technology not only supports your business, but that your technology drives your business. We work to strengthen your ability to adopt new technologies while remaining flexible, which can set you apart from your competitors.

Security / Forensics

Helvetic IT Solution’s security teams conduct continuous monitoring of incidents to investigate and perform in-depth digital forensic analysis of incidents, as well as report and remediate internal or external attacks. In addition, we can improve your long-term protection by developing comprehensive incident response plans and deploying automated responses to common events.

We provide 24/7 real-time threat monitoring, detection and response to protect your business from advanced cyber threats and other suspicious activities. In addition, our experts implement advanced ML-powered threat intelligence solutions to accurately analyze potential threats and help you create a predictive security posture.

Health Check

Helvetic IT Solution offers the “Health Check”, an analysis that allows a company to get a snapshot of its IT organization.

Through analyses, strengths and weaknesses are revealed.

Analyses:

  • Analysis of CPU, memory and storage usage of the physical and virtual environment.
  • Analysis of OS and specific application versions
  • Analyses of the backup environment
  • Specific analyses of the third parties

After the analysis, the client receives a detailed health check report that lists the strengths, weaknesses, opportunities for improvement and recommendations for the company.